Delivery Information

RCMODELS currently delivers throughout the United Kingdom. We always endeavour to dispatch orders within 24 - 48 hours of receipt (subject to stock). Orders will only be dispatched once payment has been received.

Orders are sent by First Class Royal Mail or Citylink and are usually received within 3 - 5 days (Citylink is next day), however, delivery times can vary depending on stock availability and demand for our services. We always process orders as quickly as is possible. If you haven't received you order within 5 days of receiving confirmation of despatch please contact us by telephone or email. We will trace your order and try and ensure that you receive it as quickly as possible. We endeavour to achieve our delivery targets but we will not be liable for any loss caused to you by late delivery.

Charges and Options
Orders below £100 Standard Delivery £3.95 (3 - 5 days)
Orders below £100 Citylink Next Day £8.75
Orders over £100 Standard Delivery FREE (3 - 5 days)
Orders over £100 Citylink Next Day £8.75

Standard Delivery refers to the delivery time from the day of dispatch and not from the day you place your order.

Citylink Next Day delivery refers to the next day after the day of dispatch and not the day after you place your order.

Placing Orders and Delivery

You can select your delivery option during checkout.

When you place an order with us we process that order as quickly as possible. Once your order is ready for dispatch we will email you about it's dispatch and confirm it's day of dispatch and expected delivery time to you.

Postal/Courier Losses

If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items. Placing a claim to have the value of the item refunded can take between 15 and 30 days. We require written confirmation from the customer before any claim can be processed. The best way of doing this is to send us an email outlining your order number along with your name and the delivery address. In some cases we will not be able to despatch a replacement until this claim is complete.

RCMODELS Order Dispatch Helpline - 01803 000000

Please note that the above Order Dispatch Helpline number can only deal with dispatch enquiries and NOT general enquiries.

© RCMODELS 2011. All rights reserved. RCMODELS, 20-21 High Street, Torquay, Devon. TQ1 2AA. VAT Reg No: 0000 0000 000
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